Community safety

"Replacement" Card Fraud

Your “bank” unexpectedly phones to tell you that your new credit/debit cards will be delivered to your home later today but, in reality, it is a fraudster trying to steal your bank or credit cards, and also your PIN. 

Later, a courier turns up on your doorstep ready to give you your “new cards” but then also asks you to hand over your old cards. He may even ask you to tell him the PINs. This is a “con trick” to get access to your cards. Even without the PIN, the fraudsters can still use your cards to spend £45 each time they swipe it in a shop, garage, etc, before you realise you’ve been the victim of fraud. 

If you receive a phone call like this, it’s not from the bank, it’s a fraudster. Just hang up!