Local news
Motspur Park Post Office
Motspur Park Post Office - 345 West Barnes Lane, New Malden
The Association raised the closure, on 28th April, of the above Post Office with our MP, Stephen Hammond, being particularly concerned at reports that an application had been made by a local Newsagent to take over this service was not likely to come to fruition until the Autumn – far too long to wait. Stephen Hammond has forwarded to us the following correspondence he has received on the subject.
Dear Mr Hammond
We’re planning to make some changes to the above Post Office
For further information please see attached letter. Customer information materials will also be available in branch.
Should you have any questions regarding the branch, please do not hesitate to contact your local External Affairs Manager, Ken Penton, by e-mail on This email address is being protected from spambots. You need JavaScript enabled to view it., or by telephone on 07970 396 440.
Yours sincerely
Audra Mirjah-Clarke
Post Office Ltd
A letter dated 16th April 2018, attached, states:
“Temporary Closure
… I am writing to inform you that, regrettably, following the resignation of the Postmaster and the withdrawal of the premises for Post Office use, the above branch will be closing temporarily.
The provision of a Post Office service to our customers in the local community is important to us, and we will continue to work hard to restore services in the area as soon as possible. We would welcome any applications from potential retail partners interested in running a branch locally on our behalf. The vacancy is currently being advertised on our website: www.runapostoffice.co.uk and applications will be carefully considered.
If you are aware of any interested parties, please do share the link with them. I would like to assure you that we are currently investigating the options available which will enable us to reinstate a Post Office service to the local community. In exploring this, it is important that any future service is sustainable for the person operating the service, and for Post Office Limited. Future provision will reflect customer numbers and usage and we may take the opportunity to establish an alternative type of service. This may be a new style branch known as a Post Office local.
Post Office locals run alongside an established local shop and create a more modern and convenient retail experience for customers in newly refurbished premises. If you have any questions you would like to raise about this matter, please write to me via the National Consultation Team at the address shown below. Please note that your comments will not be kept confidential unless you expressly ask us to do so by clearly marking them “In Confidence”. Any future changes to service provision would be handled in line with our Code of Practice which sets out how we communicate and explain changes to the Post Office network. You can find more information about the Code at the end of this letter. If others in your organisation are interested in the proposal, please feel free to let them know about it. I would like to apologise for the inconvenience the temporary closure may cause. We hope that our customers will continue to use the Post Office and full details of alternative Post Office services in the area are shown at the end of this letter. I will write to you again once I have any news about our plans for future service provision.
Deepak Valani, Area Network Change Manager
